Privacy Policy
This page explains the data processed when you visit bitzania.com or contact Bitzania through WhatsApp, why it is used, and the choices available to you.
Last updated:
About this policy
This policy covers the Bitzania website and our handling of initial enquiries you send us. It does not replace privacy terms for client systems or data-handling arrangements agreed for a project.
We use the name Bitzania to describe the party managing this website and receiving your enquiries. If you have questions about how data is handled, contact us through the WhatsApp number below.
When you open the website
This website is hosted by Netlify and the domain uses Cloudflare’s network. To deliver pages and keep the service running, these providers may process technical requests, including IP addresses, access times, requested page addresses, and browser and device information. This information may be recorded in their technical logs.
Technical processing to deliver the website is separate from the optional analytics described below. Rejecting analytics does not stop the technical requests needed to open a page. Log storage depends on the service configuration and the provider’s policies; this notice does not specify a fixed log-retention period.
Analytics only with your permission
We use Google Analytics 4 to understand which pages are visited and which parts of the website lead visitors to open WhatsApp. The Google tag loads only after you accept analytics. If you reject or have not made a choice, the tag does not load. You can still read the website and contact us without accepting analytics.
Once enabled, Google Analytics uses cookies to help measure visits. Data processed may include pages visited, browser and device information, approximate location, and visit source. Google may process technical information such as your IP address to provide its service.
- Page addresses sent by the website contain only the page path, without query parameters or fragments after the hash sign.
- The visit source sent is limited to the referring site’s origin, not its full address with a path or parameters.
- A WhatsApp click event records only the intent to open a conversation and the website section where the button was clicked. A click does not establish that a message was sent, an enquiry was qualified, or a meeting was booked.
- Our analytics events do not include WhatsApp message contents, the WhatsApp destination address, form contents, or personal identifiers you provide. This integration does not enable advertising storage or ad personalization.
Changing your analytics choice
Your choice is stored in your browser’s local storage (localStorage) for 180 days so that we do not repeatedly ask on the same device and browser. This is separate from Google Analytics cookies. If local storage is unavailable, your choice lasts only for the current page.
Use the Open analytics settings button in this section to change your choice, then reject analytics to withdraw consent. You can return to this Privacy Policy through the link at the bottom of the website. Withdrawal stops future collection, clears first-party Google Analytics cookies accessible to the website, and reloads the page to unload the tag. The change is also synchronized across other website tabs in the same browser.
Withdrawing consent does not delete data Google has already received. Clearing browser storage or using another device may cause the website to ask for your choice again.
When you contact us
WhatsApp buttons open the WhatsApp service and may prepare an initial message for you to review. Opening a button does not automatically send a message to Bitzania. Message contents are shared with us only when you send them through WhatsApp.
If you send a message, Bitzania receives your WhatsApp number, profile information available to us, message contents, and any material you choose to send. We use this information to reply, understand your needs, and plan the work you request. Please do not send passwords or sensitive data that is unnecessary for an initial conversation.
WhatsApp also processes data under its own policies and terms. Using WhatsApp does not depend on your website analytics consent.
Service providers and data locations
Netlify and Cloudflare help deliver the website, Google provides analytics if you accept it, and WhatsApp provides the conversation channel. Each provider processes data according to its role, terms, and privacy policy. Data may also need to be disclosed to meet applicable legal obligations.
These providers may process or store data outside Indonesia. Google, for example, may process data in the United States or other countries. Your analytics choice does not control technical hosting processing or WhatsApp’s processing when you use its service.
You can read each provider’s explanation using these links:
How long data is kept
The local analytics choice is stored for 180 days as described above. Google Analytics data is retained according to the Google Analytics account’s retention settings and Google’s policies; this is not the same retention period as your local choice.
Conversations and information about your business needs are kept for the purposes of responding to enquiries, planning or carrying out requested work, and meeting applicable obligations. Hosting and WhatsApp providers have their own storage settings and policies. Because purposes and data types differ, we do not promise a single deletion deadline for all data.
Questions and data requests
Contact Bitzania on WhatsApp at +62 812-3401-1145 to ask about data handling or request access, correction, or deletion of data we handle. Describe the data or conversation concerned so that we can review your request. We may need to confirm that the request comes from someone entitled to make it.
We review requests in light of applicable obligations, the data we can access, and any continuing legitimate retention needs. Not all data can be deleted immediately; data a provider processes independently may also require a request directly to that provider. Please do not include unnecessary sensitive data in your initial request.
Policy updates
We may update this page if the website’s operation, service providers, or enquiry handling changes. The date at the top shows the latest update. This policy describes website practices; it is not a statement that all legal requirements or provider account settings have been audited.